Refilla FAQs

Find answers to common questions about the Refilla refillable vape system, including how the Refilla Dock works, how pods and bottles are used, what we mean by cleaner vapour, and how to get help with orders, delivery, returns and troubleshooting.

Refilla is for adult smokers and adult vapers only. If you do not already smoke or vape, you should not start.

Getting Started with Refilla

Using the Refilla Device

Refilla Pods, 10ml Bottles and Flavours

Refilla Dock, Charging and Cleaning

Technology, Lab Testing and Cleaner Vapour

Orders and Payment

Shipping and Delivery

Returns, Refunds and Warranty

Troubleshooting Refilla

Refilla Compatibility

Sustainability and Waste

Age Verification and Responsible Use

Contact and Support

Refilla FAQs

Getting Started with Refilla

What is Refilla?

How does the Refilla refillable vape system work?

What comes in the Refilla starter kit?

Is Refilla suitable for people switching from disposable vapes?

Is Refilla suitable for new vapers?

Using the Refilla Device

How do I use the Refilla device?

How do I refill the Refilla vape?

How long does the Refilla Dock take to refill the device?

How long does the Refilla device take to recharge?

How do I know when my Refilla vape needs refilling?

Can I vape while the device is in the dock?

Can I travel with Refilla?

Refilla Pods, 10ml Bottles and Flavours

What is the capacity of the Refilla Pod?

How many times can a Refilla Pod be refilled?

How long does a Refilla Pod last?

When should I replace the Refilla Pod?

How much e-liquid is in a Refilla bottle?

How many 2ml pod refills do I get from one 10ml bottle?

How many puffs do I get from one Refilla bottle?

What nicotine strengths are available for Refilla bottles?

What Refilla flavours are available?

Can I use third-party e-liquid with Refilla?

Can I manually refill the Refilla Pod?

Refilla Dock, Charging and Cleaning

What does the Refilla Dock do?

Does the Refilla Dock charge the device?

Does the Refilla Dock refill the device?

Does the Refilla Dock contain an open liquid tank?

Can the Refilla Dock get dirty or gunked up?

How do I clean the Refilla Dock?

What if I do not use the Refilla Dock for several days?

Can I use another USB-C charger with the Refilla Dock?

Can I leave the Refilla device in the dock overnight?

Technology, Lab Testing and Cleaner Vapour

What are the technical specifications of the Refilla device?

What does cleaner vapour mean?

Which toxins or compounds does Refilla test for?

Is Refilla toxin-free?

How does Refilla reduce unwanted compounds in vapour?

Has Refilla been independently lab tested?

Is vaping safe?

Does Refilla contain nicotine?

Is Refilla suitable for non-smokers?

Orders and Payment

How do I place a Refilla order online?

What payment methods do you accept?

Can I change my Refilla order after placing it?

Can I cancel my Refilla order?

I entered the wrong delivery address. What should I do?

Do you offer Refilla subscriptions?

Shipping and Delivery

Where do you deliver Refilla products?

How much does Refilla delivery cost?

How long does Refilla delivery take?

Will I receive tracking information for my Refilla order?

Do I need to be over 18 to receive my Refilla order?

My Refilla order has not arrived. What should I do?

My tracking says delivered, but I have not received it. What should I do?

Returns, Refunds and Warranty

Can I return my Refilla order?

Can I return Refilla e-liquid?

What if my Refilla product is faulty?

How long is the Refilla warranty?

What is not covered by the Refilla warranty?

How long do Refilla refunds take?

Troubleshooting Refilla

My Refilla device is not producing vapour. What should I do?

My Refilla device tastes burnt. What should I do?

My Refilla device is leaking. What should I do?

The Refilla Dock is not refilling my device. What should I do?

The Refilla Dock is not charging my device. What should I do?

The Refilla flavour seems weaker than usual. What should I do?

The Refilla device light is flashing. What does it mean?

Refilla Compatibility

Which Refilla products work together?

Can I use Refilla bottles with other vape devices?